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Policies & Terms
Gaining Your Trust
We want our customers to feel confident when they are doing business with Emergency Products Warehouse. We have instituted a number of measures to ensure your transaction run smoothly, your privacy is protected, and to ensure your business is safe with Emergency Products Warehouse.
 Security
Emergency Products Warehouse uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. SSL provides encryption between web browsers and web servers.
At the 128-bit level, cryptographers consider this encryption, based on the RSA algorithm, impossible to crack as it would take millions of years with the fastest computers to try all the combinations.
VeriSign issues server certificates to organizations and individuals worldwide to verify the identity of companies and relevant domains. A VeriSign Certificate gives customers the confidence to transact online. For more information please click on the VeriSign logo.
 Security Metrics Certified
Along with ease, we know how important security is for you when doing transactions online. To increase security, we have certified our account through Security Metrics so you can feel secure when using our system to make payments.
Emergency Products Warehouse is tested weekly to ensure that high security standards are maintained. Maintaining high security standards significantly reduces the risk that this site will be compromised by malicious attacks.
Privacy Policy
We understand how important the privacy of your personal information is to you. At Emergency Products Warehouse, we never sell or share your personal information with anyone. We also store that information offline so that it is impossible to steal online.
Shipping
WE SHIP BY using anyone of the major carriers (FedEx, UPS, Purolator, Canada Post) ensuring professional delivery of your ordered products. A minimum shipping and handling charge of $12.50 (CDN) is applicable to all orders. Where shipping and handling fees exceed $12.50 (CDN), we will contact each order to ensure final approval is granted for those larger shipments.
We ship according to the Canadian Holiday shipping schedule. Please adjust your delivery schedule accordingly. To ensure the lowest possible cost for shipping, your purchase will arrive between 5 to 10 business days from receipt of your order. If you need the purchased products delivered faster, please contact our customer service.
SEE EXPRESS DELIVERY INFORMATION BELOW.
** PLEASE NOTE **: All orders are subject to a minimum shipping charge.
** IMPORTANT **: Shipping charges quoted are not exact, some orders may be modified without prior notification (although this is not normally the case and we will attempt to contact you before we do this) after your order confirmation to reflect a decrease or increase in charges for actual shipping and handling fees accessed at time of shipment. Dependent on the item's amount and or the value or nature of the items sent, some orders will be sent with "signature required" or "adult signature required" and will not be left at shipping address. You agree to be responsible to be present for delivery of your order or reshipping, handling and or restocking fees may be charged.
Return Policy
Emergency Products Warehouse's Return Policy
Customer Satisfaction is our number one goal at Emergency Products Warehouse, therefore we do all that we can to facilitate your needs. Consequently, all returns must be handled in the following manner.
Return Option:
If for any reason, you are unhappy with the quality of your product, or if there is a manufacturing defect with it, please contact us immediately. Contact us by e-mail: customerservice@emergencyproductswarehouse.com, detailing the precise nature of your problem. All of our emergency products and workmanship are warranted for a period of one year from the date of purchase.
To obtain an RMA number please email us first as abovementioned at so that we discuss your personal situation with you. We are very customer oriented and want to help you with any situation that may arise. If the option to cancel the purchase is exercised there is a 15% restocking fee and the return shipment of the product would be at the customers expense.
To return an item for exchange/repair, please follow the following steps:
1. Goods must be return shipped within 30 days of shipping date.
2. Use the original packaging and enclose the original documentation.
3. Write the return merchandise authorization number (RMA) on the address label on the box.
4. Enclose documentation advising us of the problem, and the reason why you are returning the goods.
5. Address the package to the address provided in our email reply.
*note: You must obtain an RMA number from us before returning your materials. All materials sent to us without a RMA number will be returned to shipper.
Exchange only on food items. This is due to the strict laws in the United States and Canada regarding selling perishable items, such as food. Therefore, if you received damaged food supplies, please contact us in the aforementioned fashion, so that we may assess the situation and send you new, undamaged food storage supplies. We generally do not accept back "cancelled" food because we cannot resell food that has already been purchased. Hence, if you decide that you need to cancel your purchase which includes food items, you will need to again contact us first so that we may assess the situation and then proceed from there. Again, a 15% restocking fee would apply in this situation and the customer would be responsible for the return shipment of the product. If If you have any questions about any of these policies please feel free to contact us or if you have suggestions of how we can make this policy sound clearer to you, our customers please let us know. Thank you.
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